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Our Contact us section help you in providing information and support related to your routine queries and FAQ`s. You may find information on documentation required, career opportunities and can send us your valuable feedback.

Feedback

We at Chetak Group have been serving our customers to the best of our abilities for a number of years and have always been trying to live up to your expectorations.

From time to time we also gain knowledge from your valuable suggestions and guidance, which of course helps us to improve our services.

However, we feel much more needs to be done at our end to meet the growing needs of customers like you, and with that in view, we seek your valuable feedback as well as suggestions to enable us to serve you better in times to come.

Kindly spare a few of your precious moments to give your valuable feedback as per your convenience.

1. Marketing Services

How satisfied have you been with our services in each one of the following?
Please choose whichever is applicable.

S.No	Parameters	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied
1	Visits of our marketing representatives & their interaction with you and your staff
2	Our marketing representative understanding your needs
3	Marketing representative effectively coordinating resources to fulfill your needs
4	Timelines and adequacy of marketing representative responses to your calls/ requests
5	How satisfied have you been with Chetak's Marketing Representative's overall support to you?

Please tell us why you feel that way

2. Transportation Services

How satisfied have you been with our services in each one of the following?
Please choose whichever is applicable.

S.No	Parameters	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied
1	Schedule or transit times
2	Adherence of schedule or consistency of transit time
3	Corrective action taken by us in the event of a service /transit failure
4	Did the vehicle/ truck provided for transportation meet your requirments fully & was in good condition?
5	Did we handle your products with care?
6	How satisfied have you been with Chetak's overall performance?

Please tell us why you feel that way

3. Customer Support Services

How satisfied have you been with our services in each one of the following?
Please choose whichever is applicable.

S.No	Parameters	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied
1	On contacting our local offices, how helpful they were in resolving complaints / issues brought to their notice?
2	On contacting Chetak HQ, how helpful this office was in listening to your complaints/issues & responding to them?
3	How do you rate the speed of service in resolving your complaints?
4	Courtesy & professionalism of our Customer Support Representative at local level
5	How do you rate our services when in a crisis situation?
6	How do you rate our communication flow?

Please tell us why you feel that way

4. Fleet & Infrastructure

How satisfied have you been with our services in each one of the following?
Please choose whichever is applicable.

S.No	Parameters	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied
1	How do you rate our fleet of vehicles engaged in transportation of your products as regards to their visual appeal & operational performance?
2	How do you rate the breakdown rate of our vehicles as compared to our competitors?
3	How do you rate the our crew members i.e drivers & cleaner,visiting you for loading unloading of consignments?
4	How do you rate the our warehouses as compared to that of others
5	How do you find the staff and other facilities at our warehouses?
6	How satisfied have you been with Chetak's fleet ,warehousing & other infrastructure facilities?

Please tell us why you feel that way

5. Freight loss, Damages & Delays

How satisfied have you been in the last 12 months with each of the following ?
Please (right) whichever is applicable.

S.No	Parameters	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied
1	Frequency of loss/damage of consignments in transit
2	Timely resolutons by Chetak of transit loss/damage cases
3	How do you find the corrective measures taken by Chetak to prevent /reduce such cases related to your consignments?
4	How satisfied have you been with Chetak's overall performance in this area?

Please tell us why you feel that way

6. Overall Performance

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